Call centre training manual. 1. Call Centre Training Manual September 24, 2008 Call Centre Training Manual iNVATERRA 1Private & Confidential.
The six module curriculum, produced. Literacy Link Eastern Ontario, provides the Essential Skills training required for this growing industry. Call Centre Training Manual - Download as PDF File (.pdf), Text File (.txt) or read online.
Call Centre Training Manual September 24, 2008 Private & Confidential 2 Table of Contents Section I – Introduction. 3 Section II – Training Program. 4 Section III – Customer Service Training Basic. 5 Section IV – Customer Service Training Advanced. 6 Section V – Telesales Training. 7 Section V – US Accent Training.
Call Center Manual Pdf
Call Centre Staff Training Manual
9 Section VI – British Accent Training. 10 Section VII – Call Centre Projects. 11 Section V – Annexure. 12.
Call Center Manual
Call Centre Training Manual September 24, 2008 Private & Confidential 3 Section I – Introduction INVATERRA’s Call Centre Training Academy (CCTA) addresses the pressing need of providing employment opportunities for the call center industry. INVATERRA’s CCTA offers classes on call center training programs and caters to aspiring call center agents; mainly fresh graduates and career shifters. We plan to expand our horizon by giving customized training programs and consultancy services to private companies across different industries and universities in the near future. Our training institution will hold training for agents in order for them to be recruited. This will prove beneficial to graduates of CCTA for employment purposes, enabling them to gain priority and access in the hiring and recruitment process for contact centers during the course of their training or upon graduation.